Shipping policy

Our shop is based in Thailand, and we’ll prepare your order within 1–2 business days after payment is confirmed. Every shipment includes a tracking number for your convenience.

➤ Domestic orders enjoy free tracked shipping.

Shipping rate and estimated shipping time

FREE INTERNATIONAL SHIPPING FROM THAILAND TO ALL DESTINATION ON ORDERS OVER US$ 55

Default setting to all destinations is standard shipping. However, if you would like to have your product shipped with express service, please inform us to find you best rate and arrange shipment.

We always do our best to meet these shipping estimates, but cannot guarantee them.

Additional charges and taxes
Since we exclusively ship packages under the Delivered Duties Unpaid (DDU) terms, it is the responsibility of overseas customers to settle any applicable VAT and additional charges at the destination before receiving their packages.

Shipping charges may be applicable based on your location and the size of your order. It is your responsibility to cover all taxes associated with the delivery of your order, including sales tax, value-added tax (VAT), customs duties, and excise duties.

We have gathered information on de minimis values [refers to a value threshold below which imported goods are exempt from customs duties and/or taxes.] for you to review and gain a basic understanding. [CLICK HERE]

Alternatively, you can consider making your purchase through our Etsy store at https://www.etsy.com/shop/ClayLody. Here, Etsy will take care of calculating and collecting any customs charges and VAT for you during the checkout process.

Refund & Cancellation Policy

At ClayLody • MADE, we craft every piece with care. If you have any concerns, feel free to reach out.

Order Cancellations
We cannot cancel orders once they have entered the processing stage or have been shipped.

Returns & Refunds
All sales are final. We do not accept returns or exchanges due to change of mind or incorrect orders.

Exceptions – We're Happy to Help If:

• Damaged / Incorrect Items:
  Contact us within 7 days of delivery with clear photos. We’ll offer a refund or a replacement (subject to availability).

• Package Returned to Sender:
  If a package is returned to us due to an incorrect address or failure to claim it, the customer is responsible for reshipment costs.

• Shipping Delays:
  We’ll help track delayed packages, but cannot refund orders due to delays beyond our control.

Handmade Disclaimer:
Due to their handmade nature, slight variations and subtle imperfections may occur. These are not considered defects, but natural characteristics that make each piece unique. Every item is carefully inspected before shipping.

[Last updated: July 4, 2025]